{"id":1178,"date":"2023-08-17T19:17:47","date_gmt":"2023-08-17T19:17:47","guid":{"rendered":"https:\/\/www.eihbank.com\/?page_id=1178"},"modified":"2025-06-10T11:21:02","modified_gmt":"2025-06-10T11:21:02","slug":"imprint","status":"publish","type":"page","link":"https:\/\/www.eihbank.com\/en\/impressum\/","title":{"rendered":"Imprint"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1178\" class=\"elementor elementor-1178\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6669debe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6669debe\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6d6e5582\" data-id=\"6d6e5582\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5fe19d1 elementor-widget elementor-widget-heading\" data-id=\"5fe19d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IMPRINT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-697e796 elementor-widget elementor-widget-text-editor\" data-id=\"697e796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>General contact:<\/strong><\/p>\n<p>European Iranian Commercial Bank Joint Stock Company,<br \/>represented by the Executive Board<br \/>Dr Arash Onsori and Ralf Vollmering<br \/>Depenau 2<br \/>20095 Hamburg<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Postal address:<\/strong><br \/>Europ\u00e4isch-Iranische Handelsbank AG<br \/>P.O. Box 10 13 04<br \/>20008 Hamburg<\/p>\n<p>\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Board of Directors:<br \/><\/strong>Dr Arash Onsori - Chairman of the Executive Board<br \/>Ralf Vollmering - Member of the Executive Board<\/p>\n<p>\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Legal form:<\/strong>\u00a0Public limited company<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Head office:<\/strong>\u00a0Hamburg<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Commercial register entry:<\/strong>\u00a0Hamburg HRB 14604<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>VAT number:<\/strong>\u00a0DE 118513728<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>GIIN:<\/strong>\u00a0XFWEED.00000.LE.276<\/p>\n<p>\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Supervisory authority:<br \/><\/strong>Federal Financial Supervisory Authority (BaFin)<br \/>Graurheindorfer Street 108<br \/>53117 Bonn<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Deposit Protection Fund:<br \/><\/strong>Association of German Banks<br \/>Gereonstra\u00dfe 32<br \/>50670 Cologne<\/p>\n<p>\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>PSD2: Account access for third-party service providers<br \/><\/strong>The new payment law (PSD2) allows third party providers (TPPs) to access payment accounts with the customer's consent<br \/>We offer interested TPPs a sandbox for testing this interface. For more information, please click on the following link:<br \/><strong><a href=\"https:\/\/www.bank-verlag.de\/psd2-eihbank\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.bank-verlag.de\/psd2-eihbank<\/a><\/strong><\/p>\n<p>\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Responsible for the website according to \u00a7 18 Abs. 1 Medienstaatsvertrag (MStV):<\/strong><\/p>\n<p>Dr Arash Onsori and Ralf Vollmering<br \/><strong>Telephone:<\/strong>\u00a0+49 (0) 40 32109-0<br \/><strong>Fax:<\/strong>\u00a0+49 (0) 40 32109-690<\/p>\n<p>\u00a0<\/p>\n<p><strong>Arbitration:<\/strong><\/p>\n<p>We want to be your reliable partner in financial matters. Your satisfaction with our services is our highest aspiration.<\/p>\n<p>In order to answer your complaint as quickly and transparently as possible, our customer dialogue follows simple steps.<\/p>\n<p><strong>How to reach us<\/strong><\/p>\n<p>You can contact us with your complaint in various ways:<\/p>\n<ul>\n<li>In person: Directly with your advisor or in all branches of Europ\u00e4isch-Iranische Handelsbank AG\u00a0<\/li>\n<li>By phone: Directly with your advisor or on 040 32109 155<\/li>\n<li>E-mail us: Write to us at complaint@eihbank.de\u00a0<\/li>\n<li>In writing: Please send your letters to<\/li>\n<\/ul>\n<p>Europ\u00e4isch-Iranische Handelsbank AG\u00a0<br \/>Complaints management<br \/>Depenau 2<br \/>D-20095 Hamburg<\/p>\n<p><strong>What you can expect<br \/><\/strong>We will of course endeavour to find a solution to your complaint as quickly as possible. If we are unable to do so immediately, we will confirm receipt.<\/p>\n<p><strong>What we do for you<br \/><\/strong>We process each complaint individually and look into the facts you have described. If our investigation into your matter takes longer due to the complexity of the facts, we will inform you of this in an interim response.<\/p>\n<p>We will generally respond to complaints relating to your rights and obligations as a payment service user in accordance with Sections 675c to 676c of the German Civil Code (BGB) or Article 248 of the Introductory Act to the German Civil Code (EGBGB) within 15 working days of receipt of the complaint at the latest. If, in exceptional cases, we do not respond within this period, we will inform you of the reasons and the expected processing time. We will respond to your complaint regarding your aforementioned rights and obligations as a payment service user or Article 248 EGBGB no later than 35 working days after receipt of your complaint.<\/p>\n<p><strong>How we answer you<br \/><\/strong>We will examine your complaint on the basis of our research. Our guiding principle is to find a fair solution. You will receive a reply from us informing you of the outcome of our investigation. If we are unable to fully satisfy your request, we will explain our position to you.<\/p>\n<p><strong>Out-of-court dispute resolution<\/strong><\/p>\n<p>The Bank participates in the dispute resolution procedure of the consumer arbitration board \"Ombudsman of private banks\" (www.bankenombudsmann.de). There, the consumer has the opportunity to call on the ombudsman of private banks to settle a dispute with the bank.<\/p>\n<p>If the subject of the complaint concerns a dispute about a payment services contract (Section 675f of the German Civil Code), customers who are not consumers can also call on the ombudsman for private banks.<\/p>\n<p>Further details are set out in the \"Rules of Procedure of the Ombudsman of Private Banks\", which can be made available on request or downloaded from the Internet at www.bankenombudsmann.de.<\/p>\n<p>The complaint must be sent in text form (e.g. by letter or e-mail) to the office of the ombudsman for private banks, Postfach 04 03 07, 10062 Berlin, e-mail: schlichtung@bdb.de.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>IMPRESSUM Allgemeiner Kontakt: Europ\u00e4isch Iranische Handelsbank Aktiengesellschaft,vertreten durch den VorstandDr. Arash Onsori und Ralf VollmeringDepenau 220095 Hamburg \u00a0 Postalische Anschrift:Europ\u00e4isch-Iranische Handelsbank AGPostfach 10 13 0420008 Hamburg \u00a0 Vorstand:Dr. Arash Onsori \u2013 Vorsitzender des VorstandesRalf Vollmering\u00a0\u2013 Mitglied des Vorstandes \u00a0 Rechtsform:\u00a0Aktiengesellschaft Hauptsitz:\u00a0Hamburg Handelsregistereintrag:\u00a0Hamburg HRB 14604 Umsatzsteuernummer:\u00a0DE 118513728 GIIN:\u00a0XFWEED.00000.LE.276 \u00a0 Aufsichtsbeh\u00f6rde:Bundesanstalt f\u00fcr\u00a0Finanzdienstleistungsaufsicht (BaFin)Graurheindorfer Stra\u00dfe 10853117 Bonn Einlagensicherungsfonds:Bundesverband [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1178","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.eihbank.com\/en\/wp-json\/wp\/v2\/pages\/1178","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.eihbank.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.eihbank.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.eihbank.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.eihbank.com\/en\/wp-json\/wp\/v2\/comments?post=1178"}],"version-history":[{"count":5,"href":"https:\/\/www.eihbank.com\/en\/wp-json\/wp\/v2\/pages\/1178\/revisions"}],"predecessor-version":[{"id":5666,"href":"https:\/\/www.eihbank.com\/en\/wp-json\/wp\/v2\/pages\/1178\/revisions\/5666"}],"wp:attachment":[{"href":"https:\/\/www.eihbank.com\/en\/wp-json\/wp\/v2\/media?parent=1178"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}