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GENERAL INFORMATION ON ONLINE BANKING

With eihbank's online banking, you can process your payment transactions simply, quickly, conveniently and securely.

All you need is your personal access data and a mobile phone to securely receive the sms-TAN.

ONLINE BANKING SECURITY

Your security in online banking
has the highest priority for us

SAFETY

USE OF ONLINE BANKING

To gain access to Online Banking, you will need your individual customer number, your participant number and your PIN. In addition, a TAN authorisation is required to execute payment orders from Online Banking. We will only send the electronic TAN to the mobile phone number we have on file for you.

If the PIN or TAN is entered incorrectly three times in a row, access is automatically blocked. In this case, please contact the e-mail address ebanking@eihbank.de or to the telephone number +49 40 32109-835. The terms and conditions for online banking that you have received from us apply. If you no longer have these, we will be happy to provide them to you on request.

Keep your PIN and your TAN to protect your data and assets always and do not make them accessible to third parties. Also make sure that when you enter the PIN/TAN not be observed and save your PIN or a TAN not on your computer. Please also note that each TAN can only be used once to protect your transactions.

If another person has obtained knowledge of your PIN/TAN or if there is suspicion of misuse, must your PIN immediately change or block your online banking access by sending an e-mail to the following address sperren@eihbank.de arrange.

With reference to Section 7 of the Terms and Conditions for Online Banking, you as a participant have special duties of care. These essentially serve to ensure the secure use of our services and the protection of your data and assets entrusted to us.

Against this background, please pay particular attention to your confidentiality, notification and information obligations as well as the possibility of blocking use. This will help you to prevent or quickly counteract fraud.

Current threat situation/ cyber security situation

Below we draw your attention to the main current threats and general attempted attacks in the field of cyber security:

 

Increase in phishing attacks against the backdrop of Russia sanctions
"Your account will be deactivated - Russia sanctions" - this or something similar is the subject of fake emails that are currently being circulated by fraudsters, according to the Lower Saxony Criminal Police Office. The fraudsters claim that financial service providers have to request confidential customer data in order to comply with the Russia sanctions and that verification of the data is required. The criminals use a variety of methods to try to trick customers into disclosing their confidential data. Never reply to such emails and do not open their links. Never disclose confidential information. Only use the link on our website each time you log in www.eihbank.de (Source: https://www.polizei-praevention.de/aktuelles/russland-sanktionen-gefaelschte-bitcoin-mail-und-weitere-maschen.html)

Emotet about to make a comeback?
Emotet ransomware was actually thought to have been eradicated last year. However, security researchers are now recording a sharp increase in spam emails with malware attached. The emails look like a reply email from a known sender and contain infected Excel or zip files. The malware poses an acute threat to companies, authorities and private users. Recipients of such messages should not open these attachments under any circumstances as they could download malware onto their computer (source: BSI newsletter SICHER - INFORMIERT from 3 February 2022; see also https://www.bsi.bund.de/DE/Themen/Verbraucherinnen-und-Verbraucher/Cyber-Sicherheitslage/Methoden-der-Cyber-Kriminalitaet/Sonderfall-Emotet/sonderfall-emotet_node.html)

Log4J security vulnerability can still damage your data
The Log4Shell vulnerability in the widely used Log4j library for Java applications jeopardises IT systems worldwide and may have an impact on all Java applications accessible from the Internet that use Log4j to centrally log system statuses. The vulnerability poses the greatest risk to server and data centre operators. However, you as a user can also be affected, e.g. if vulnerable Log4j versions are used on private devices. Even if you are not, you can be harmed by your data being stolen, important services failing or your systems being infected. Our strong recommendation is therefore to install updates as soon as IT manufacturers make them available (source: BSI, Newsletter SICHER - INFORMIERT from 15 December 2021).

Tips and safety instructions

Before you confirm a payment, check carefully and precisely whether the data displayed matches the data intended for the order. This will help you to counteract fraud.

Always use the latest version of your Internet browser and keep your computer's operating system up to date.

Always use an antivirus programme and a personal firewall and keep them up to date. This will protect you effectively against fraud attacks and make a significant contribution to security when using your online banking.

When you surf the Internet or receive e-mails, there is a risk that you will receive a file attachment or a programme with a virus. The virus could seriously compromise the security of your computer. Therefore, never install programmes whose origin you do not know and do not open e-mails from dubious/unknown senders. Always check the identity of the website before downloading software.

We will never ask you for your PIN or TAN or ask you to enter your login details. Fraudsters may try to lure you to a fake website that looks very similar to our online banking portal via fake e-mails. By asking you to enter your access data, the fraudsters can obtain your access data. Never reply to such e-mails and do not open their links. Only use the link on our website each time you log in www.eihbank.de

After accessing the Online Banking login page via the link on our website www.eihbank.de an encrypted connection is established between your PC and the server of our online banking service provider.

You can recognise a secure connection by the fact that the URL (entry in the address line of your Internet browser) begins with HTTPS. A secure connection guarantees an encrypted exchange of data between your PC and the online banking server, which is protected from access by third parties.

To protect your transmitted data, please always ensure that you only use secure connections.

Only ever use your own (end) device for banking transactions. Other devices could be infected with malware.

Check your account transactions regularly. If you notice any discrepancies, this could be an indication of malware. Please inform us immediately.

eihbank only provides online access via an encrypted connection. This is done via a protected website. Always check that the Internet address of the bank or the online portal begins with the identifier https:// or https// and that the certificate is valid. Enter the web address of the eihbank or the online portal directly using the keyboard (preferably a virtual keyboard).

Change your password for access to the bank's online portal regularly. Use a password with as complex a structure as possible consisting of numbers, special characters and upper and lower case letters in accordance with the password policy. Avoid using plain text (terms that can be found in a dictionary) and common data such as dates of birth, pet names, etc. for the password.

Always check whether you are dealing with a reputable online shop/payment recipient before you enter or pass on your bank details. This can be done, for example, on the basis of a previous internet search and the ratings given to the online shop/payment recipient. Never share your bank details on social networks.

BOOK AN APPOINTMENT

Please select your preferred date

Welcome to our convenient appointment booking system! Here you can book your next appointment quickly and easily. No waiting on the phone or on hold - our online form puts you in control of your appointments.

 

Your advantages:

  • Time saving: Book your appointment in just a few minutes, whenever it suits you.
 
  • Flexibility: Select the best time available for you.
 
  • Clarity: See all available dates at a glance.
 
  • No stress: Avoid telephone queues and annoying back-and-forth.
 
 

Use our convenient booking form to plan your next appointment. We look forward to welcoming you soon!"

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